The success of your house cleaning business is not only dependent on the quality service you provide but also on a highly exceptional customer service. Your employees might be the best in the business but you can only keep your clients if they will be satisfied with how you and your company relate with them. Your accessibility to your clients during business hours, either by telephone or email, must be guaranteed. You, or a trusted and trained representative, must reply to emails or return phone calls as soon as possible. You do not want to keep your clients waiting the whole day for an answer to a question or solution to a complaint.

You are not expected to stay by your business phone throughout the day as you have other matters to attend also. In situations like this, you should have your business calls forwarded to a cell phone so that you do not keep your clients waiting. You should also check your voicemails frequently to make quick reply to an important phone call. Failure to respond to clients who have complaints or requests could mean losing their business.

You can always expect complaints about a job that was not done properly. You keep your client by letting him know that all efforts will be exerted to correct the problem, either by sending back the employee for a re-clean or send another employee who can do a better cleaning job. This will make the client satisfied with the overall performance of your business.

In order to provide good customer service, your employees must be trained to be polite and pleasant upon arrival to the house to be cleaned. Friendly greeting must be made to the client and all members of the household. A smile for everybody in the household will always be appreciated. Your employees must know the client's expectations on how their house is to be cleaned. A few extra services like dusting blinds or changing sheets may be included as a show of appreciation for the business the client has given the company. Those little things may mean a lot to the clients.

For new clients, appreciation can be expressed in terms of a flower arrangement or gift certificate. A $9 floral arrangement can go a long way in getting your clients happy and satisfied with your house cleaning service.

During special occasions like Thanksgiving or Christmas, a discount for the next cleaning schedule can be offered.

Being polite and professional is good customer service. Answer phones and emails professionally. Be ready with business cards and a brochure of services provided whenever you meet a potential client. Be ready also to provide references and a checklist of cleaning services that you offer.

Always project professionalism and confidence. Clients will know that their house will be in good hands.

For more: How to start a cleaning business by StartCleaningService.com